BRITANNIA PACIFIC MODELS |
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Ordering & Delivery |
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BESPOKE HAND-CRAFTED MODELS |
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07749 998609 |
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info@britanniapacific.co.uk |
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Ordering
& Delivery |
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How to
Order |
You can
contact us with your order by telephone, post or
email. We will
need your name, address, phone number and email address if you have one. We will
require what you want model-wise, including:- Train type Unit
number Destination
required, both ends? Headcode
required, both ends? DCC
required Any other
details? To assist
you, you can use the order form here :- |
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Payment |
We accept
payment by:- PayPal
(Friends and Family) BACS Bank
transfer Cheque
(Made payable to Britannia Pacific Models) I’m afraid
that we cannot accept payment by debit or credit card |
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Terms
& Conditions |
On placing
an order, we will require a £30 non-refundable
deposit. On receipt
of order we will issue you with our next available
build slot and confirm you order and anticipated delivery in a letter. About six
weeks before your anticipated delivery date we will contact you again to
confirm your details and model requirements. At
this stage we will require a further 25% non-refundable payment. On
special, non-prototypical schemes the above amount will be 50% As the
model is nearing completion, we will contact you once more to confirm
delivery details and the final payment. Once the
model is complete and payment received, we will send the model to you. The model
remains our property until full payment is received. |
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Postage
& Packing |
All of our prices include postage and packing to a UK address. We
generally use Royal Mail 48 hour Tracked service. If you
would like us to use a different service, please contact us for details. We
generally do not accept visitors at our premises but if you wish to collect
your model, please contact us for details. If you
live outside the UK, please contact us for a quotation for the delivery costs
of your model. |
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After Care |
We want
you to be happy with your model. If you have
any queries regarding your model when you receive it, please do not hesitate
to contact us. We do not
have a large model railway layout, which limits our ability to test our
trains. This means that occasionally there may be an issue with how the models
runs on your layout. We
understand this and we are more than happy to do our best to rectify any
issues you may have. |
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